![]() The sales representatives will receive artificial intelligence (AI) suggested replies in live chat in the initial integration. ![]() From Snapchat introducing its very own Chatbot on the latest version of GPT technology to OpenAI launching ChatGPT and Whisper API today, ChatGPT is enabling brands to create a better experience for its users.ĭrift, the Conversation Cloud Company, introduced a generative pre-trained transformer (GPT) integration using OpenAI’s API, available exclusively to select Drift customers. “And we’re excited to continue embedding GPT into our products for marketers and sellers to automate more of their workflows to save time and help them create quality pipeline, faster.This week, ChatGPT once again conquered the headlines. “We have years of experience and real-life use cases that are already being applied to how we manage and bring GPT capabilities to our customers,” blogged Drift Senior Director of Product Marketing Aurelia Solomon. “With Drift’s ability to use Conversational AI to contextualize responses that augment the efforts of human teams, we’ve created a feature that helps sales reps of all experience levels be more productive, particularly relevant now with pressure on during a more difficult economic climate.”ĭrift’s approach offers a human-in-the-loop option for sales chat that ensures responses are accurate and not subject to hallucinations. But it needs to be tailored to solve meaningful business challenges,” said Matt Tippets, SVP at Drift. ![]() “The buzz around ChatGPT, and the widespread experimentation that followed, has only underscored that conversation-based AI is paving the way of the future. Personalizing sales outreach and prioritizing target accounts.Automated onboarding and AI topic training.Automated content creation and ongoing optimization of playbooks.“The ability to generate suggested replies by repurposing any available content also provides real-time on-the-job training for new sales reps (which currently takes three months on average), teaching them how to respond accurately and in the right brand voice,” explained the firm.ĭrift listed a trio of capabilities it will be releasing later this year: Reps can choose to send the response verbatim, edit it before responding, or request a refined response. Responses are based on a company’s website content, marketing material, conversational context, and GPT. The GPT integration suggests chat replies to sales reps, helping them answer complex customer questions. TechTarget Priority… on TechTarget Prospect-Level Inte…ĭata Axle Audience36… on Data Axle Expanded Universeĭrift’s chatbot now offers suggested replies, based on company marketing materials, to sales reps.Ĭonversational Cloud vendor Drift announced it had integrated OpenAI’s API into its chat service. ![]() HG Insights Platform… on HG Insights Acquires Intricate…įlash: Clari Acquire… on Clari Acquires and Integrates…įlash: Clari Acquire… on Clari Optimize and Groove Part… TechTarget Priority Engine Enhancementsįollow me on Twitter My Tweets Categories.Sales Hacker Spun-Off and Rebranded GTMnow.View MichaelRLevy’s profile on LinkedIn.View Michael_R_Levy’s profile on Twitter. ![]()
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